Support

Found a bug, or have a question or an idea? Open an issue on GitHub.

Issues are public, so please don't include ticket images, codes, or personal details.

Tical doesn't appear when I share

In the share sheet, scroll the row of apps to the end, tap More, and turn on Tical. Tical appears for one image or PDF at a time.

A detail is wrong or missing

Tap the field on the review screen and change it. With Apple Intelligence turned on in your device's settings, Tical reads tickets more reliably.

The event has the wrong time

When a ticket shows only a date, Tical starts the event at 7:00 PM, and when it shows no end, the event lasts 2 hours. Change both defaults in Tical's settings, or adjust the times on the review screen.

No code was found

Use the original PDF if you have it, or take a sharper screenshot with the whole code on screen.

Tical can't make the pass

Tical's server signs each pass, so your iPhone needs an internet connection. Each device can make 30 passes a day. If Tical says the server isn't available, try again a little later.

Wallet doesn't accept the pass

If you use your own certificate, open Settings › Wallet Passes in Tical and check that it's a Pass Type ID certificate and hasn't expired. If you imported the certificate file on its own, connect to the internet once so iOS can fetch Apple's intermediate certificate.

Recent Screenshots is empty

The row shows the screenshots in your photo library. Take a screenshot of your ticket, or use Choose from Photos for other pictures.

Privacy

Tical reads your tickets on your device and doesn't collect personal data. Read the privacy policy.